CA-logo-web Did you know that 1 in 7 Australians will have a communication difficulty at some stage in their life?

Communication Access Symbol

When you see this symbol, it means that the business  or service you are visiting is communication accessible:

  • Staff are welcoming and treat everyone with dignity and respect
  • Staff are able to communicate successfully with people with communication difficulties
  • Communication tools are available to help people get their message across and understand what people are telling them

Find a communication accessible place near you

Since 2011, more than 100 Victorian businesses and services have been awarded the Communication Access Symbol. These organisations are playing their role in making our communities inclusive for everyone, including people with communication difficulties.

View our Directory of Communication Accessible Places > 

What is communication access?

Imagine what it would be like if you were unable to speak or had difficulty getting your message across. Communication access aims to create a world where people who have communication difficulties are able to communicate successfully with everyone. There are some simple things we can all do to remove communication barriers in the community.

Watch the ‘Are you communication accessible’ video to learn more:

Learn how your organisation can be awarded the Communication Access Symbol

Follow the ’10 Steps to Communication Access’.

How communication accessible are you? Checkout our quiz to find out how accessible your business or organisation is for people with communication difficulties.

Endorsements for communication access

The Communication Access Symbol is endorsed by a number of respected organisations, including: International Society for Augmentative and Alternative Communication (ISAAC)Department of Health & Human Service (DHHS) & National Disability Services (NDS)

We would like to thank those organisations that officially endorse communication access. These organisations and services acknowledge that communities, organisations and services need to be communication accessible so that people with communication disabilities can access, participate and be included in their local communities.

Click here for our full list of official endorsements.

Create communication access when next you go out

Try our Communication Access Introduction Cards to create communication access when  next you are out and about. Complete the introduction card with the specific ways you would like someone to communicate with you. When communicating with someone new, first show them your Introduction Card and see the difference!

Find out more about communication access

  Download the Communication Access for All booklet and read more about communication access and what people in the community are saying
stories-image-huong Hoang’s story
Being welcomed at the St Mary’s House of Welcome
stories-image-marjorie Marjorie’s story
Being a creative florist – a job she loves
 stories-image-daniel Daniel’s story
What makes customer service brilliant for me
 stories-image-ron Ron’s story
A wonderful birthday lunch for mum
 stories-image-roger Roger’s story
Being included at Knox Leisureworks
 stories-image-heather Heather’s story
I hear by touch and speak by sign

More stories from the community from the Communication Access Network (CAN) blog

Do you need a communication aid?

Scope’s Communication and Inclusion Resource Centre can produce a comprehensive range of communication aids specifically for you. Or, you can visit our shop to purchase Communication Aid Creator to make your own communication aids directly from our easy-to-use templates.

For more information about the Communication Access Symbol or to organise an assessment of your business or organisation, contact your Regional Communication Service.

Alternatively, you can contact the Communication and Inclusion Resource Centre:
Phone: 03 9843 2000  Email: