The Scope Approach

The Scope Approach applies to how we choose to behave in our dealings with others, both inside and outside the organisation. It reinforces our principles of seeing the person, doing it together, doing it right and doing it better.

These four principles reflect the way people are required to work within Scope, how we work with clients, families, fellow employees and external people, and organisations.

The principles are embedded within our Strategic Plan and have been built using a person centred thinking process.

Under each of the principles there are five statements that clearly define the behaviours we are required to work within.

See the person
We listen to understand
We see the potential
We recognise how you do things and what you achieve
We take personal responsibility
We build excellent relationships with our clients and customers

Do it together
We lead in line with Scope's approach
We work together to achieve shared goals
We build sustainable partnerships
We support each other
We communicate early and honestly

Do it right
We use systems and processes in our work
We deliver quality outcomes on time
We understand risks and opportunities
We are a financially sustainable organisation
We take pride in the delivery of our Mission

Do it better
We seek creative solutions
We review and continually improve
We understand what's working and what's not
We respond to feedback
We build capacity in all that we do