2 Scope Annual Report 2010-11 Notes to the Financial Statements Annual Report objectives Scope’s 2010-2011 Annual Report reflects Scope’s identity, values and culture for all our stakeholders. Our Annual Report summarises the progress towards our objectives as summarised in reporting against our plan (p.8). The Annual Report also reflects our commitment to The Scope Approach. The Scope Approach: our values in action The Scope Approach defines the way we do things at Scope. It was developed by people across Scope to reflect the organisation’s values. It incorporates the principles embedded in person-centred planning, individualised supports, community inclusion, service development and improvement activities. See the person Do it together Do it better Do it right › We listen to understand. › We see the potential. › We recognise how you do things and what you achieve. › We take personal responsibility. › We build excellent relationships with our clients and customers. › We seek creative solutions. › We review and continually improve. › We understand what’s working and what’s not. › We respond to feedback. › We build capacity in all that we do. › We lead in line with The Scope Approach. › We work together to achieve shared goals. › We build sustainable partnerships. › We support each other. › We communicate early and honestly. › We use systems and processes in our work. › We deliver quality outcomes on time. › We understand risks and opportunities. › We are a financially sustainable organisation. › We take pride in the delivery of our mission. Contents About Scope 1 Scope’s History 2 Scope’s Services 3 CEO Report 4 President Report 5 Financial Report 6 Reporting against our plan 8 People choose Scope 10 People continue to choose Scope because we our services are driven by the needs, interests and passions of the people we support. Communities include people with a disability 16 We work to improve the inclusiveness and accessibility of the community. We perform to a high standard 22 Our staff are talented, engaged and committed to The Scope Approach. Organisational chart 28 Board in profile 30 Corporate Governance Statement 32 Scope’s voice inspires action 36 We represent the interests and values of people with a disability and their families. We are sustainable 42 We position Scope as an organisation for a sustainable future. Fundraising 48 Director’s Report and Financials 52 Statement of comprehensive income 54 Statement of financial position 55 Statement of changes in equity 56 Statement of cash flows 57 Notes to the financial statements 58 Directors Declaration 85 Independent Auditor’s Report 86 Thank you 88 Support Scope 92 Acronyms Inside back cover Index Inside back cover Diana Heggie with Eddie Szumowski at the Eastern Region Kaleidoscope Exhibition. CEO Report Diana Heggie This year, Scope continued to work towards achieving our mission of supporting people with a disability to achieve their potential in welcoming and inclusive communities. Scope meets the needs of the people we support Scope’s services are reflected in the words, See the Person, Not the Disability. Our individualised and person centred practices ensure that we meet the needs of the people we support. Our client satisfaction rating of 84% for 2010-11 reflects the commitment and passion of Scope staff along with their dedication to The Scope Approach. Scope builds a sustainable future Scope is committed to providing a sustainable operation for our future. We embarked on a capital campaign in Geelong, to raise the much needed funds for the new Scope Shannon Park Centre (p.43). The redevelopment of a number of Scope’s facilities will ensure that Scope continues to provide quality services now and in the future. I would like to thank the individuals, community organisations and corporate partners who have shown support to these projects. We continued to implement the roll-out of our client management system GoldCare, which will position us to continually improve our information systems. Organisational restructure During 2010-11 we strengthened Scope’s Executive Team to support the changes occurring across the disability sector. The Executive Team now has increased capacity in the areas of Strategic Change Management, Risk and Quality, Marketing and Communications and People and Culture. Scope’s financial results Scope recorded a surplus of $1.65 million this year. As further discussed in our financial report (p.6), this surplus is a result of profits gained from asset sales and dividend income. This follows a similar result from 2009-10, with Scope only achieving a surplus from the sale of assets; we would otherwise have seen a significant deficit result for the year. Scope will need to continue focussing on revenue generation and cost reduction as a priority for 2011-12. The year ahead After 25 years at Scope, I have announced my retirement, effective from October 2011. I would like to take this opportunity to acknowledge and thank all the great staff for making such valuable contributions to Scope. In the years to come, I hope Scope staff will continue to work in line with The Scope Approach: to See the Person, Do it Together, Do it Right and Do it Better. Scope will continue to build partnerships with Government, communities and individuals to ensure people with a disability are living in welcoming and inclusive communities. I have been so encouraged over the past few years with the conversation about disability now on the public agenda. The focus is now much more on what individuals with a disability can achieve. People with a disability and their families are becoming the architects of their own identity. They know what works and are empowered to speak up. They want nothing less than the support they need to be valuable citizens in our great community. On a personal note, I would particularly like to thank the Board and Executive members for the support they have shown me over the past five years as CEO and 25 years in the organisation. Diana Heggie, Chief Executive Officer CEO Report 20th Anniversary of Scope Sixth Street Scope provided supported accommodation to 259 people in 2010-11. Scope supported accommodation allows adults with a disability to live independently with support of Scope staff. The residents at Scope Sixth Street, a supported accommodation house in the Southern Region, celebrated their 20-year anniversary of living together in June 2011. The four original residents moved into Scope Sixth Street in 1991 when the house was opened. The residents have enjoyed living at Scope Sixth Street over the years as they have developed strong friendships with each other and the staff members who support them. Growth in accommodation services Scope opened two supported accommodation houses in 2010-11. Scope Weeroona Avenue in Bendigo is a purpose built home funded by the My Future, My Choice initiative. This five-year, joint State and Federal Government partnership aims to reduce the number of younger people living in, or at risk of living in, residential aged care facilities. Scope Weeroona Avenue is home to five men, providing them with the support to develop their everyday living skills and access their community. This is the third My Future, My Choice funded accommodation that was awarded to Scope. Scope Station Street was funded by the Older Carer Initiative, a joint Commonwealth and State Government funded project. The project addresses the need for supported accommodation for aging carers who support people with a disability. Scope Station Street opened in Bendigo in June 2011, providing support for five people with a disability and their older primary carers. Support planning ensures we meet the needs of people we support We work with the people we support to develop a support plan, ensuring that we meet their needs and interests. This covers numerous aspects of an individual’s life, including recreation, leisure, health and emotional wellbeing. The support plan identifies the steps, actions, time frames and activities needed to achieve the outcomes developed with the individual. The support plan also identifies which staff, family and friends need to be involved in the actions of the support plan. Les Mc Hugh, who lives in Scope Coolibah Crescent, a supported accommodation house in the Eastern Region, developed a support plan to ensure his needs and interests were met by Scope. Through a planning day at Scope Coolibah Crescent, staff identified that Les admired his grandfather, who was a carpenter. People choose Scope (cont.) 12 Scope Annual Report 2010-11 People choose Scope Scope Annual Report 2010-11 People choose Scope Les wanted to be like his grandfather and to develop his carpentry skills. Scope Coolibah Crescent supported Les to attend woodwork classes at Glen Park Community Centre. Les has also set up the garage at home with his tools to make hobby horse. ‘Support planning helped a lot to set up the garage for my woodworking. Planning is the way to go,’ says Les. Carpentry is just one aspect of Les’ support plan. Scope also supported Les to pursue his interest in AFL by becoming an Essendon Member. Les was also supported to attend an information session to volunteer at the RSPCA, as he loves animals. Employment Futures Scope Business Enterprises (SBE) provides open employment through Employment Futures, one of the founding Disability Employment Services in Victoria. Employment Futures provides pathways for people with a disability to obtain and maintain open employment across various sectors. As one of the five largest disability employment services in Victoria, Employment Futures supported 581 people with a disability to seek and maintain employment in their community in 2010-11. We continued to develop the Employment Pathways Program (EPP), supporting students with a disability in their transition between school and work. This year EPP provided 30 school leavers with valuable work experience opportunities with mainstream employers. During 2010-11, EPP worked with Werribee Open Range Zoo, The Good Guys and Bunnings to provide these opportunities for students. Do it together Scope provides supported accommodation for 259 people. This Page: Left: David Martin was supported to find open employment through Scope Employment Futures. Opposite page: Far Left: Richard Henley, Melissa Dibble, Jacinta McNamara and Mark Burgess have all enjoyed living together at Scope Sixth Street for 20 years. Left: Les Mc Hugh enjoying woodworking in the garage at Scope Coolibah Crescent. Scope partners with local community organisations Working with the community is an integral component of achieving Scope’s mission of creating welcoming and inclusive communities for people with a disability. Last year, Scope developed 204 community partnerships to enable and support the inclusion of people with a disability. These partnerships included Regional and Metro Access Workers within local councils. Scope works to develop partnerships with a variety of community organisations to ensure that people with a disability can be included in their community of choice. As part of Social Inclusion Week in November 2010, Scope’s Community Inclusion Team worked with a number of local councils to develop the Kingston Bayside Presentation Ball and Dinner Dance. This event provided people with a disability the opportunity to participate in a Presentation Ball, which otherwise would not have been possible for many of them. The 26 participants had weekly dance lessons for four months in preparation for the event. The Presentation Ball and Dinner Dance received the Bayside City Council Australia Day Community Event of the Year, for the outstanding contribution it made to inclusion in the community. Through a relationship developed with Eaglehawk Our Shed, four people that Scope support at Scope ICON in Bendigo had the opportunity to get involved in a ‘Let’s Go Fishing Weekend’. This weekend was organised through a partnership between Eaglehawk Our Shed (Community Resource Centre), CentreCare, the Bendigo Bushfire Action Group and Scope. Along with 30 other men, the men enjoyed fishing, archery, watching the football and cooking barbeques over the weekend. This activity demonstrates how Scope is working with local community groups to ensure the inclusion of people with a disability in activities and social groups of their choice. Scope creates accessible communities Scope worked with community groups and facilities throughout Victoria to improve their accessibility for people with a disability. Scope’s Building Advisory Service (BAS) provides support and advice regarding accessibility-related issues in new and existing buildings at Scope sites, and in the wider community. Last year, Scope’s BAS worked on 46 projects, both with people with a disability and their families to resolve accessibility issues, and with community organisations to improve accessibility for people with a disability. Projects that Scope’s BAS worked on in 2010-11 included providing feedback to local Government about the design of an accessible playground in Chelsea and undertaking an access review of shared footpaths and walkways within the Knox Local Government area. Communities include people with a disability (cont.) 18 Communities include people with a disability Scope Annual Report 2010-11 Scope’s Community Inclusion Team also work to improve community access for people with a disability. Scope supported a number of people in the North & West Region who previously did not have access to swimming services due to inaccessible change room facilities. Scope’s Community Inclusion Team worked with Belgravia Leisure to apply for a Community Partnership Grant through Moreland Community Grants program. The grant request was successful, providing $19,154 for the installation of an adult-sized, height-adjustable change table and a ceiling track hoist at the Coburg Leisure Centre. The installation of this equipment allows people with a disability to participate in their community in an activity that is both social and therapeutic. Creating inclusive shopping centres Shopping centres are an important space in the community, however there are often access issues for people with a disability. Our ‘Creating Inclusive Shopping Centres’ research project, undertaken with Westfield, aims to provide a positive retail experience for all people in the community. This project was funded by a grant from the Percy and Ruby Haddy Foundation, managed by ANZ Trustees. Key objectives of the project include: exploring the experiences of people with a disability and their carers; identifying enablers to inclusion; barriers to inclusion; and possible ways of creating more inclusive shopping centres overall. We will identify what are the strategies, policies and actions that are needed to create truly inclusive environments, rather than just meeting minimum standards. The findings of this project will not only be of value to Westfield Plenty Valley, where the research took place, but to all shopping centres across Australia. Do it together Scope’s Building Advisory Service worked on 46 projects to improve accessibility issues. This Page: Left: Francis Bush and Graham Thorpe on their ‘Let’s Go Fishing Weekend’. Opposite page: Far left: Adam Barry, from Scope Phoenix Park Day and Lifestyle Options, at the Presentation Ball and Dinner Dance. Left: Nancy Petrone with the local Bunnings team, creating an accessible garden at Scope St Albans Day and Lifestyle Options. 20 Scope Annual Report 2010-11 Communities include people with a disability Scope’s Education Team Scope’s Education Team works with the community to raise awareness and understanding about disability. Scope’s Education Team comprises of the Scope Young Ambassadors Program (SYA), who deliver training sessions to schools, and Corporate and Community Education, sessions that are presented to community organisations and businesses. Scope encourages students to look beyond the disability Scope Young Ambassadors (SYA) is a youth development and applied learning program available to primary and secondary schools throughout Victoria. This unique education program promotes respect, understanding and acceptance of others, including those with a disability. In 2010-11, the SYA program was delivered to 3,100 students across 130 Victorian schools. Through the program, students spend time with people with a disability. This life experience enables young people to have their fears, concerns and prejudices about disability challenged in a direct and positive way. The program promotes awareness and understanding throughout the school community. It also provides the students and teachers with tools and strategies to overcome barriers to communication and inclusion. The program promotes a general culture of acceptance and tolerance throughout the school community. Students at St Andrews Primary School participated in the SYA program in September 2010. To complete their Bronze and Silver Certificates, the students shared the See the Person, Not the Disability message with their peers through a puppetry project. The students wrote stories that explored the themes of disability, diversity and bullying, which captured their understanding of respect and acceptance for others, learnt through the SYA sessions. One student from St Andrews Primary School enjoyed sharing the messages with the younger students: ‘The preps should learn that people with a disability can do the same things as other people. They just have to find another way to do it.’ For secondary schools that participate in SYA, the program is mapped to the Victorian curriculum. Secondary students have the opportunity to visit an Australian Disability Enterprise site, where they can work alongside the supported employees, and connect with them, in a welcoming and inclusive environment. 2,500 students visited the sites throughout 2010-11. Communities include people with a disability (cont.) Scope delivers disability awareness training Changing perceptions to encourage the community to See the Person, Not the Disability is an integral part of creating inclusive communities. Scope’s Corporate and Community Educators deliver disability awareness training to organisations and community groups. The training educates on how to communicate more effectively with people with a disability, either in their service delivery, or in the workplace. The sessions, facilitated by people who live with a disability, aim to break down barriers in the workplace about disability. During 2010-11, we provided disability awareness training to 165 people throughout Victoria. Organisations that received the training included Glen Eira City Council and the Department of Justice. This year, Scope saw a decrease in the number of people who received the training due to resourcing issues and a decline in business development. The year ahead Scope’s Education Team will work to increase the number of organisations that receive disability awareness training. This will be achieved by raising awareness throughout the community that these programs are available, and vital to creating inclusion for people with a disability. Scope will continue to work towards creating welcoming and inclusive communities for people with a disability, by continuing to build relationships with community organisations. Scope’s Community Inclusion Team will work with local community groups to run programs, including modified cricket and the Balloon Football League. We will also launch Telescope, a writing program to support people with a range of abilities to achieve their literary ambitions. See the person 3,100 school students participated in the Scope Young Ambassadors Program. This Page: Left: Irene Kwong presenting a Corporate and Community Educator session. Opposite page: Left: Scope Community Educator Lyn Rowe talking with Megan Johnston at a SYA session. Scope provides leadership development for all staff There were more than 3,200 attendances of staff at learning and development activities during 2010- 11. The skills and quality of leaders within Scope, at all levels across the organisation, are critical to our success. Scope has a suite of leadership programs that are embedded throughout the organisation. The two major programs available for all staff are the Potential Leaders Program (PLP) and the Essential Leaders Program (ELP), which are run annually. The PLP is aimed at providing leadership development skills to staff that are not yet in a team leadership position, however are interested in developing their leadership skills. In 2010-11, 10 staff completed the PLP. The ELP is aimed at staff that have moved into management roles or leadership positions and would like to develop an understanding about management processes and leadership behaviours. During last year, nine staff participated in the ELP, with another eight due to complete the program in 2011-12. Staff that complete the PLP and ELP receive a Diploma in Management. Scope redevelops our OH&S strategy Over the past year, Scope has had a major repositioning of our Occupational Health & Safety (OH&S) strategy. We restructured our OH&S support team to provide better support for our staff in managing the risks and safety issues for themselves, and the people we support. The strategy aims to raise awareness about potential OH&S issues, resulting in staff being more pro-active about their safety. Scope hopes to reduce the incidence of OH&S injuries and the costs involved. There were two main reasons for repositioning our OH&S strategy. The first and most important was to ensure that Scope staff come to work everyday, and stay healthy, safe and fit while in the workplace. The second was to minimise the increasing costs of workplace injury. This year we have seen an increase in the number of manual handling incidents, which is due to the increase in community based activities with people we support. The need for a redevelopment of our OH&S program and the subsequent training to staff was paramount for both staff and the people we support to reduce these incidents. The redevelopment involved the repositioning and promotion of our safety procedures and policies. Training programs were facilitated by the OH&S team to ensure that all staff were trained and aware of the revised policies and procedures, with 832 staff attended these training sessions. An additional training session was attended by 123 managers, to educate them on how to best maintain a safe working environment for their team. We perform to a high standard (cont.) Do it right 832 Scope staff attended OH&S training sessions. 24 We perform to a high standard Scope Annual Report 2010-11 26 We perform to a high standard Scope Annual Report 2010-11 Scope values the quality of our services Scope achieved a client satisfaction rate of 84% this year, an increase from 78% for 2009-10. During 2010-11, Scope ran three surveys throughout the organisation focusing on the satisfaction of the people we support within our services. These surveys were run in Scope’s Day and Lifestyle Options Programs, Supported Accommodation and ECIS. Our overall client satisfaction measure comes from the weighted aggregation of these three results. A total of 197 people that we support through Scope’s Lifestyle Options and Scope’s Supported Accommodation contributed to the survey. This is an increase of more than 70% from the number of people who contributed to the 2009-10 survey and represents 25% of the people supported in these services. The people we support in both Day and Lifestyle Options and Supported Accommodation valued their relationships with staff and others, their individual activities and having a say in the way services are run. Given the importance of relationships with staff, a key opportunity for improvement is increasing the participation of people we support in the staff selection process. The ECIS survey saw 308 families interviewed. The results of these interviews indicated that families were most satisfied with Scope understanding their child’s needs and supporting their child to develop and learn. The survey suggested that Scope could improve the way we support families to be involved in their communities. The year ahead Scope will continue to listen to the people we support and to improve our services. We will meet the needs of individuals, to work towards maintaining our high client satisfaction rate. Next year Scope will focus on implementing the new safety practices and processes. We will ensure that the momentum and focus we have developed for OH&S throughout the organisation is maintained. We will continue our ongoing engagement with staff around safety, including the increase of health and wellbeing days and safety awards. Scope will respond to the results of our Employee Opinion Survey to improve on our practices of technology, cross unit co-operation and career opportunities to ensure that Scope staff have the best possible support in undertaking their role. We perform to a high standard (cont.) Achievements of our staff and volunteers › Cathy Basterfield, speech pathologist with Scope’s Communication Resource Centre, was awarded an Ethel Temby Research grant to investigate how guidelines for Easy English can be standardised, and to investigate work of lead agencies in Plain Language and Easy English. › Ron Morey, disability educator, received ISAAC (International Society for Augmentative and Alternative Communication) Community Award for someone who actively uses AAC in the community to advance the use and acceptance of AAC. › 35 staff completed their Certificate IV in Disability. › Bronwyn McGuire, supported employee at Shannon Park Industries was appointed to the Victorian Disability Services Board. › Michael Bink, Head of Research became a Vincent Fairfax Fellow in Ethical Leadership. › Hilary Johnson, speech pathologist with Scope’s Communication Resource Centre was awarded the 2010 ISAAC Distinguished Services award for her outstanding contribution to people with complex communication needs. › Sharon Fragomeni, Gippsland Regional Manager was awarded the Debbie Otto Award at Scope’s 62nd AGM, recognising her contribution to the organisation. › 19 staff completed the Potential Leaders Program and the Essential Leaders Program. › Nathan Stavrisis and Caitlin Mackay from Nazareth College received the 2010 Victorian Certificate of Applied Learning Achievement Awards for their involvement in the Scope Young Ambassador’s Balloon Football League Project. › Scope’s Communication Resource Centre staff published a range of papers and journal articles during 2010-11. › Claire Quilliam, Scope Research Fellow was awarded a three year scholarship to complete a PhD through the Department of Social Work and Social Policy at La Trobe University. Do it better We significantly improved our client satisfaction rate, achieving 84% client satisfaction. This Page: Left: Debbie Otto award winner for 2010, Sharon Fragomeni. Opposite page: Far left: Tanya D’Costa performing routine safety checks on a hoist. Left: Amanda McKay, Kaleidoscope Art Exhibition Project Officer, with Troy Mc Connell. We perform to a high standard (cont.) Corporate Governance Statement As at 30 June 2011 This statement outlines the current Corporate Governance Practices within Scope. Scope (Vic) Ltd is a public company limited by guarantee with a membership base of 6,895 members. The operations of the company are governed by a Constitution approved by the members and by the Corporate Governance Policy. The Board The Board is responsible for the overall governance of the organisation, including its strategic direction, establishing goals for management and monitoring the achievement of goals. The Board is composed of 11 members, five of whom were elected by members, five appointed by the Board and one filling a casual vacancy. The Company Secretary attends all Board meetings and is responsible for the agenda and minutes of the Board and Committee meetings. The Chief Executive Officer and senior members of the Executive attend the Board meetings by invitation. Operational staff and representatives of other organisations are invited to Board meetings when required for discussions on relevant agenda items. In addition to the Board meetings, the Board attended the Annual General Meeting held on 10 November 2010 and a Strategic Planning meeting held on 10 May 2011. The number of meetings and attendance of Board members at Board meetings is detailed in the table on page 34. Code of Conduct The Board has adopted a Code of Conduct, incorporating a detailed Conflict of Interests Policy. The Company Secretary maintains a record of Board member’s interests and the Conflict of Interests Policy is applied during Board meetings. Evaluation of Board performance The Board holds a critique at the conclusion of each meeting to discuss and assess its performance. Formal Board evaluations are held on a triennial basis. Board Committees The Board has five standing Committees: the Finance Committee, the Risk and Audit Committee, the People and Governance Committee, the Fundraising Committee and the Strategic Alliance Committee. All Committees have formal terms of reference that are reviewed on an annual basis. The Committees report to the Board at the Board meeting immediately following each respective Committee meeting. No Committee has any delegated powers from the Board and can only make recommendations to the Board for approval. Independent Committee members may be appointed to Board Advisory Committees in accordance with the Board policy on the appointment of independent members. They are also governed by their own Code of Conduct. The purpose of each Committee is set out in the Corporate Governance Policy. Finance Committee The role of the Finance Committee is to put in place a structure of review and authorisation designed to ensure the truthful and factual presentation of the company’s financial position. This should include, but is not limited to: > Review and consideration of the financial statements, > Ensuring the independence and competence of the company’s external auditors. The Finance Committee is chaired by the Treasurer, David Colliver. The following Directors sit as Committee members: Alasdair Norton, Rod O’Loan, Mark Burrowes, Louis Lachal and David Lloyd Jones. Risk and Audit Committee The role of the Risk and Audit Committee is to review and advise the Board on Scope’s policies on risk oversight and satisfy itself that management has developed and implemented a sound system of risk management and internal control (through oversight of internal audit processes) and to review the annual external auditor’s letter to ensure internal and risk issues are addressed. The Risk and Audit Committee is chaired by Karen Cleave and comprises the following Board members: Alasdair Norton, David Colliver and independent member Philip Oswald. Irene Kwong and independent member Daniel Evans ceased as members of the Committee during the year. Corporate Governance Statement We perform to a high standard (cont.) Corporate Governance Statement Attendance at Board and advisory committee meetings The Board DIRECTOR A B ALASDAIR NORTON – PRESIDENT 8 8 MARK BURROWES – VICE PRESIDENT FROM NOV 10 8 8 CHRISTIAN ASTOURIAN – DEPUTY VICE PRESIDENT 8 7 DAVID COLLIVER – TREASURER 8 6 ROBERT BOWEN 8 6 KAREN CLEAVE 8 6 LOUIS LACHAL * 8 6 ROD O’LOAN – VICE PRESIDENT UNTIL NOV 10 8 6 JANET TORODE ** 8 6 WENDY BROOKS (APPOINTED FEB 11) 4 2 DAVID LLOYD JONES (APPOINTED FEB 11) *** 4 3 RICHARD GOULD (CEASED FEB 11) 5 5 ANNIE DUNCAN (CEASED DEC 10) 4 4 IRENE KWONG (CEASED NOV 10) 3 3 A Number of Meetings held during the time the Director held office B Number of meetings attended * Louis Lachal granted leave of absence for May 11 and Jun 11 Board meetings ** Janet Torode granted leave of absence for Aug 10 and Sep 10 Board meetings *** David Lloyd Jones granted leave of absence for May 11 Board meeting Finance Committee DIRECTOR A B DAVID COLLIVER – CHAIR 9 8 ALASDAIR NORTON – PRESIDENT – EX OFFICIO 9 9 MARK BURROWES 9 7 LOUIS LACHAL * 9 5 DAVID LLOYD-JONES – INDEPENDENT MEMBER UNTIL FEB 11 AND DIRECTOR FROM FEB 11 ** 9 7 ROD O’LOAN 9 9 A Number of meetings held during the time the Director held office B Number of meetings attended * Louis Lachal granted leave of absence for Apr 11, May 11 and Jun 11 Finance Committee meetings ** David Lloyd Jones granted leave of absence for May 11 Finance Committee meeting Risk and Audit Committee DIRECTOR A B KAREN CLEAVE – CHAIR 2 2 ALASDAIR NORTON – PRESIDENT – EX OFFICIO 2 1 DAVID COLLIVER 2 1 IRENE KWONG (CEASED NOV 10) 1 1 PHILIP OSWALD – INDEPENDENT MEMBER 2 2 DANIEL EVANS – INDEPENDENT MEMBER (CEASED MAR 11) 1 1 A Number of meetings held during the time the Director held office B Number of meetings attended Corporate Governance Statement People and Governance Committee DIRECTOR A B ALASDAIR NORTON – PRESIDENT/CHAIR 4 4 ROD O’LOAN 4 3 CHRISTIAN ASTOURIAN 4 3 JANET TORODE * 4 2 MARK BURROWES 2 2 ANNIE DUNCAN (CEASED DEC 10) 2 2 RICHARD GOULD (CEASED FEB 11) 2 2 A Number of Meetings held during the time the Director held office B Number of meetings attended * Janet Torode granted leave of absence for Aug 10 and Oct 10 People and Governance Committee meetings Fundraising Committee DIRECTOR A B ROBERT BOWEN – CHAIR FROM DEC 10 5 4 ALASDAIR NORTON – PRESIDENT – EX OFFICIO 5 4 LOUIS LACHAL * 5 3 WENDY BROOKS (APPOINTED FEB 11) 3 3 DAVID LLOYD JONES (APPOINTED APR 11) 2 2 ANNIE DUNCAN – CHAIR UNTIL DEC 10 (CEASED DEC 10) 2 2 MARK BURROWES (CEASED FEB 11) 2 2 LILIANA SANELLI – INDEPENDENT MEMBER 5 3 ROBERT DALY – INDEPENDENT MEMBER (CEASED FEB 11) 2 2 A Number of meetings held during the time the Director held office B Number of meetings attended * Louis Lachal granted leave of absence for Apr 11 and Jun 11 Fundraising Committee meetings Strategic Alliance Committee DIRECTOR A B MARK BURROWES – CHAIR 3 3 ALASDAIR NORTON – PRESIDENT – EX OFFICIO 3 3 KAREN CLEAVE 3 3 LOUIS LACHAL * 3 2 JANET TORODE ** 3 2 A Number of meetings held during the time the Director held office B Number of meetings attended * Louis Lachal granted leave of absence for Jun 11 Strategic Alliance Committee meeting ** Janet Torode granted leave of absence for Apr 11 Strategic Alliance Committee meeting Corporate Governance Statement Scope steps up as a key campaigner for the NDIS The NDIS will revolutionise the way people with a disability, their families and carers, are supported in Australia. Scope has been involved in supporting the introduction of the NDIS on multiple levels throughout 2010-11. If introduced, the NDIS will act as a new support system for people with a disability, their families and carers. It will transform the way services are funded and delivered, ensuring individuals are better supported and enabling them to have greater choice and control. We have been working closely with the “Every Australian Counts” campaign in developing the progress of the NDIS. Scope contributed a number of submissions to the Productivity Commission on the future of Disability Care and Support for people with a disability. These submissions were presented at a public hearing in July 2010. Following the release of the Productivity Commission’s draft submission, Scope presented at a public hearing in February 2011. Scope have worked to engage both internally and with the wider community about the NDIS campaign. We were involved in organising public forums in community venues, focusing on educating the community about the NDIS. We had a high level of engagement from the people we support and staff members at NDIS rallies, held at Geelong, Bendigo and Melbourne. We also successfully published 34 articles in local newspapers. These articles profiled people we support and their need for the NDIS, encouraging the community to support the campaign. Scope educates the disability sector Scope’s Communication Resource Centre held a highly successful conference: Communicate, Participate, Enjoy - Solutions to Inclusion Conference, in March 2011 with more than 300 people attending. The delegates came from a variety of professions within the disability sector, including support workers, case managers and therapists. The focus of the conference was on how to enhance the participation and inclusion of people with profound and multiple disabilities. More than 30 speakers presented papers during the conference, the themes of the papers included communication, decision-making, engagement, multi-sensory activities and health issues for people with profound and multiple disabilities. Scope’s participation as a member organisation Diana Heggie, Scope’s CEO continued as the President of Cerebral Palsy Australia and Director of National Disability Services. Diana’s involvement at this level with two of Australia’s leading disability peak bodies ensures that the needs of the people that Scope supports are represented in shaping Government policy. As a member organisation of Cerebral Palsy Australia, National Disability Services and Ability First Australia, Scope contributes to the national framework for research, innovation, advocacy and information sharing that benefits of all Australians. Scope’s voice inspires action (cont.) 38 Scope Annual Report 2010-11 Scope’s voice inspires action Scope influences Government discussions about disability funding and policy Scope has been influencing change to the Government’s supported accommodation housing funding model. Currently, the funding model is driven around the concept of a seven-bedroom house. Feedback from the people we support shows that the seven-bedroom concept is not ideal. The people Scope support prefer to live in one or two bedroom apartments. Scope began discussions with the Government about shifting the current funding model towards multi- unit, multi-storey developments. As a result of discussions, the Government is releasing $50 million to review the accommodation structures for people with a disability. Scope was involved in a Roundtable discussion held in Gippsland to discuss the issues faced by local disability organisations and families in the Gippsland Region. Scope’s Gippsland Regional Manager Tina Dent, and Scope Director Karen Cleave represented Scope at the discussions with Mary Wooldridge, Minister for Mental Health, Women’s Affairs and Community Services; Andrea Coote, Parliamentary Secretary for Families and Community Services; and Russell Northe, Member for Morwell. Issues discussed included: the need for respite; new service delivery options; the availability of long term accommodation for the region; the importance of having a range of accommodation options; and the value of community inclusion workers in the area. Scope and the other disability service providers shared their success of projects and services implemented where a focus on community inclusion has resulted in better outcomes for people with a disability. Scope launches the 1-in-4 poll Scope, in partnership with Deakin University and the Australian Research Council, launched the first survey as part of the 1-in-4 poll. The 1-in-4 poll is the first comprehensive survey for people with a disability in Australia, to increase the sector’s understanding of issues faced by people with a disability. The results of the poll will be instrumental in ensuring that the views and opinions of people with a disability and their carers are heard, so they have a voice in Australia’s social and political processes. The first survey focussed on social inclusion, with 766 people with a disability completing the survey. The initial data analysis showed that people with a disability experience greater levels of social exclusion than other people in the community. Following the completion of the research project, we will have a better understanding of what is important to the people we support, and people with a disability as a whole. This research can then be presented to Government so that more effective disability policy decisions can be made. Do it together 300 delegates attended Scope’s Communication Resource Centre Conference. This Page: Left: Karen Cleave, Scope Director; Tina Dent, Gippsland Regional Manager; Mary Wooldridge, Minister for Mental Health, Women’s Affairs and Community Services and Russell Northe, Member for Morwell at the Gippsland Roundtable. Opposite page: Far left: Presenters and staff at Scope’s Communication Resource Centre Conference. Left: Jen Clarke and Diana Heggie at the NDIS Rally in Geelong. Scope events engage the Victorian community Scope held a number of events during 2010-11 to engage the Victorian community with the disability sector. More than 60 people living with a disability from Scope and Wyndham City Council celebrated International Day of People with Disabilities, 3rd December 2010, at Werribee Open Range Zoo. International Day of People with Disabilities is celebrated worldwide every year. The day aims to promote an understanding of people with a disability and encourages support for their dignity, rights and well-being. The event at Werribee Open Range Zoo encouraged the people we support to celebrate International Day of People with Disabilities, while encouraging the wider community to See the Person, Not the Disability. Scope supports the Victorian equipment program In 2010-11 seven therapists were appointed as Sessional Clinical Advisors as part of a new State-Wide Equipment Program (SWEP). SWEP provides people who have a disability with subsidised aids, equipment, oxygen and continence, and vehicle and home modifications. SWEP aims to enhance the independence and safety of people with a disability in their own home, facilitate their participation in the community and support families and carers. The year ahead Scope will continue to influence change within the disability sector, ensuring that we represent the interests of people with a disability and their families. A focus for next year will be continuing the campaign for the introduction of the NDIS. We will continue to engage with our internal and external communities, including Scope members, to garner support for these issues. Following the announcement that both State and Federal Government budgets will include innovative housing grants, Scope will work towards developing innovative building service models to provide people with a disability with supported accommodation. Scope’s voice inspires action (cont.) See the person 766 people with a disability completed the first 1-in-4 poll which focuses on social inclusion. This Page: Left: Rosa Mustica and Robbie Jakubowski feeding the giraffes at Werribee Open Range Zoo on International Day of People with Disabilities. Scope’s ongoing research Scope’s research projects focus on achieving a better life for people with a disability. The Bridging Project: Focuses on developing the capacity of communities to be more inclusive of people with disability who also have mental health issues. The project has developed counselling practitioner resources, including publications in the area of counselling, grief and loss, and accessible mental health fact sheets. Listening to those rarely heard Supported decision-making: Developing and testing ways for Victorians with a profound learning disability to gain greater control of their lives by driving their own decisions through best practice in supported decision-making. Inclusion of people with a disability in counselling and decision-making using a graduated, multi-level communication system: Developing and piloting a communication system that can be used by counsellors when working with people with complex communication needs. Communicating pain: Exploring the issues facing people with a disability who are unable to use speech to express pain, and the use of a modified pain assessment tool by disability support workers. Experiences of adults in using non-electronic communication aids: Exploring the experiences and perspectives of people with complex communication needs accessing the Non-Electronic Communication Aid Scheme (NECAS). Determining the role of communication in the social networks of adults who are nonlinguistic communicators: Establishing the processes involved in engaging, and sustaining, social network members for adults with a severe intellectual disability. The Outcomes Project: A multi-faceted project identifying ways to measure the outcomes experienced by people with a disability, their families and carers, and the communities they engage with. Tools developed by this project include the Impacts and Outcomes Scale, the Family Coping and Capacity Scale, and the Measurement of Outcomes in Services and Supports (MOSS) tool. The Impact of Person-Centred Approaches in disability day services: Evaluating the process of changing traditional day services to include more individualised person-centred approaches. The research explores outcomes for people we support and staff, as well as the enablers and barriers to achieving a person-centred approach in day services environments. Delivery of Early Childhood Intervention Services in Scope Specialist Services Southern Region: Evaluating the effectiveness of Early Childhood Intervention Services in the Southern Region and the outcomes for children and families. Creating Inclusive Shopping Centres - People with Disability Researching the Way Forward: In collaboration with Westfield Plenty Valley and City of Whittlesea, identifying key enablers, barriers and positive strategies for the successful inclusion of people with a disability in the shopping centre environment. Optimising leisure participation: In partnership with Murdoch Children’s Research Institute, La Trobe University and the Royal Children’s Hospital, developing and testing a multi-strategy intervention aimed at promoting the participation of young people with a physical disability. Dysphagia Benchmarking Project: A three-year joint project between Scope, Yooralla and Able Australia, to address the gap in dysphagia management (eating and swallowing impairment) for people with a disability. Project will develop, implement and promote benchmarks of best practice for dysphagia services for adults across the disability sector in Victoria, and develop a training and resource package to support this. Grief and Bereavement in People with a Disability: This project aims to develop and evaluate the effectiveness of a specific group intervention program for grief experienced by people with an intellectual disability and complex communication needs. The 1-in-4 poll: A national survey of people with a disability, collaborating with Deakin University, with the first poll focussed on social inclusion. It aims to increase understanding of the views and needs of people with a disability and increase their capacity to influence social and political processes. Do it better Scope is involved in 26 research projects. Corporate Social Responsibility The people that Scope support, families and staff are committed to making a difference within their local communities throughout Victoria. We regularly support our local communities through volunteering and fundraising activities. Throughout 2010-11 Scope was involved in fundraising for the Queensland Flood Appeal, The Cancer Council and Lifeline. Implementation of GoldCare GoldCare positions Scope with the best client management system to efficiently and effectively comply with requirements of funding, tracking and reporting. GoldCare enables us to report, measure and provide the type of information that is required regarding the services that we provide to the people we support. GoldCare enables us to manage our service delivery funding and requirements better than ever before. It allows us to make good management decisions throughout the organisation and to thoroughly understand the costs of service delivery. The implementation of GoldCare is critical for the sustainability of Scope, allowing us to more effectively manage our risks. GoldCare will also allow us to provide the best quality services for people with a disability. All relevant information about the people we support is stored on GoldCare and available for staff who work with the individual. This ensures that the support provided for the individual is accurate, providing a safer more effective environment for staff and people Scope supports. One of the major challenges in rolling out GoldCare throughout Scope is the lack of IT training for our staff. Scope’s Learning and Development Team launched a program in 2010-11 to equip staff with training in basic IT skills to best utilise the capabilities of GoldCare. We are sustainable (cont.) Do it right Do it right GoldCare positions Scope to report more efficiently and effectively. 120 staff PCs and laptops were replaced in 2010-11. 44 We are sustainable Scope Annual Report 2010-11 Centralised Client Network 2010-11 saw the finalisation of a three- year project to stabilise Scope’s ICT environment, the establishment of the thin client environment. Scope will shift to a cloud based environment in 2012, where the hardware; in terms of server infrastructure and systems, are owned by a third-party. This environment allows Scope a greater platform for growth while reducing our overall ICT costs. This provides Scope with an IT environment that is cost effective and secure. All data is saved and backed up externally, resulting in a low risk environment for Scope’s data storage. Updating technology throughout Scope In 2010-11 Scope upgraded our organisation’s computers: 100 PCs and 20 laptops were replaced to improve the standard of technology for the upcoming financial year. Scope purchased reconditioned PCs, which is both an environmentally and financially sustainable way for technology to be upgraded for staff. We also focused on replacing our printer, scanner and copier devices to reduce our printing costs and increase functionality. All old printers were recycled at a green recycling centre in order not to contribute to environmental waste. Scope reviews transport systems The provision of sustainable transport for people supported by Scope is essential in Scope’s services. This year Scope undertook a sustainable transport review in partnership with a number of other disability service providers. Funded by DHS, the Affordable Client Transport review aimed to research options and costs of current transport arrangements, identify and test transport solutions and to identify the structure and resources required to sustain co-ordinated transport solutions. A pilot project was carried out, where the transport resources were shared between disability service providers to transport people with a disability. Scope provided a report to DHS outlining the recommendations for enhancing the transport provision across the disability sector. Based on these recommendations, DHS will release a paper in 2011-12 which will shape the future of sustainable transport throughout the disability sector. Scope reviewed its internal transport strategy to deliver improvements and efficiencies in our transport strategy for 2011-2014. The strategy outlines Scope’s approach to reducing the financial impact on the organisation without increasing the direct financial burden to individuals. The recommendations from the review include reducing our transport fleet numbers from 53 to 40 vehicles, replacing older vehicles, increasing our use of taxis and developing partnerships to transition to a sector wide approach to sustainable transport. Do it better We reviewed our current transport systems to create more sustainable systems. This Page: Left: Kate Mercer from Scope Knox Day and Lifestyle Options, using one of Scope’s reconditioned PCs. Opposite page: Far left: Diana Heggie, Scope CEO with Mary Wooldridge, Minister for Mental Health, Women’s Affairs and Community Services, and Frank Costa, Chairman of the Scope @ Shannon Park Appeal Committee at the sod turning of the Scope Shannon Park Centre redevelopment site. Left: Polly donating the money she raised for the Queensland Flood Appeal. 46 Disability Enterprises Scope Business Enterprises (SBE) operates Australian Disability Enterprises to provide supported employment to people with a disability. In 2010-11, 270 people with a disability were employed at one of four sites across Melbourne and Geelong. SBE focuses on the abilities of its supported employees, and supports them to undertake challenging tasks, including involvement in leadership roles within the business. The SBE environment provides supported employees with the opportunity to develop experience and confidence within their workplace. During 2010-11 SBE secured two new major customers, Telstra and Menora Foods. SBE was awarded a contract to provide cleaning and ground maintenance services in all of Telstra’s telephone exchanges in the Eastern and Southern Regions of Melbourne. Menora Foods, a major supplier of herbs and spices to retail supermarkets, awarded a three-year packaging contract to Scope worth $1.3 million, the biggest customer contract in the history of SBE. These new customers have provided increased employment opportunities for people with a disability in the community, and have given existing supported employees the opportunity to develop new skills. Plans were approved in 2010-11 for the investment in a new state-of-the- art food packaging plant at South East Industries. The $2.47 million invested in this redevelopment of South East Industries has a five year payback plan, for the increased business and greater efficiencies in operations. The redevelopment will ensure the sustainability of the site through enabling a growth in services and sales. This investment will expand the workforce at the site by 50%, dramatically increasing the employment opportunities for supported employees in that region. The new site is scheduled to commence operations in January 2012. The securing of the two major customers and the redevelopment of South East Industries are part of the strategy to establish financial stability for SBE. We are sustainable (cont.) Do it right We invested $2.47 million in the redevelopment of South East Industries. Scope Annual Report 2010-11 We are sustainable We are working to improve our environmental sustainability Following on from our ‘Green Team’ pilot program in 2009-10, our staff continued to work on creating more environmentally sustainable environments for their teams. At a local level, the key areas of focus for the year were recycling, reduction in paper usage and a general reduction of waste. An environmental sustainability workshop was held in June 2011 to discuss how employees can help reduce our carbon footprint. More than 20 staff members throughout Scope attended, including regional managers, co-ordinators and team leaders. The workshop participants provided valuable input into policy development and directions that would help support long- term environmental sustainability. The current culture at Scope does not focus on environmental sustainability in our planning and operations. Moving forward, we aim to include environmental issues in all planning processes and actively support ‘green’ initiatives at a site level. The year ahead Providing people with a disability with sustainable, high-quality, individualised services remains a priority for Scope. Scope will continue to roll out GoldCare modules throughout the coming year. A focus for next year is setting up our rostering system through GoldCare and training staff throughout the organisation to best utilise the functions available. We will implement our three year internal transport plan to minimise costs and maximise efficiencies of internal Scope transport, and continue to work with other disability service providers following on from our involvement in the Affordable Client Transport Project. Do it together 20 employees attended an environmental sustainability workshop. This Page: Left: Robert Mayne getting into a taxi at Scope St Albans Day and Lifestyle Options. Opposite page: Far left: Scope staff at a GoldCare training session. Left: Terene Lourensz working in the clean room at South East Industries. We are sustainable Scope Annual Report 2010-11 Donor marketing Scope’s supporters were engaged with four appeals throughout the year. Each appeal focused on a specific financial need within Scope, profiling someone that Scope supports and their family. Scope’s Christmas Appeal focused on the need for Hart Walker fittings for children with a disability. Through the generous support of the community, $325,894 was raised, enabling many children to take their first independent steps with a Hart Walker. Scope’s Tax Appeal gained community support for our respite facilities. We shared with the community our need to replace our adult and children respite facilities, to continue providing the best possible care and support for families of a child with a disability. As at 30th June 2011, $215,337 was raised through this appeal, bringing Scope closer to raising the funds required to replace our respite facilities. 2010-11 was another successful year for our raffle, once again holding four raffles throughout the year, raising more than $1.2 million. Trusts and Foundations Trusts and Foundations grants provide Scope with much-needed financial support to continue to provide the best quality services for people with a disability. In 2010-11, Scope received $457,854 from successful grants. Scope was successful in one-in-three submissions, this is an increase from our 2009-10 success rates of one-in- four. The money received supported a variety of Scope projects, including the Scope Equipment Fund, Client Services, GoKids, Community Inclusion, Scope’s Communication Resource Centre and Research. Two key projects have been funded by successful Trusts and Foundations grants in 2010-11; Scope’s Dysphasia Research Project, and Scope’s Communication Resource Centre Multimedia Project. Scope’s Dysphasia Research Project will develop benchmarks of best practice in the diagnosis and management of dysphasia in people with a disability. These benchmarks will be used across the sector. This project is funded by the Grosvenor Foundation, managed by Equity Trustees. Scope’s Communication Resource Centre Multimedia Project will enable DVD and web-based profiles to be created for people with a profound intellectual disability. These profiles will be used to ensure that people working with the person with the disability have a way to effectively learn about them. Scope’s Communication Resource Centre Multimedia Project was generously funded by Telematics Trust, managed by the Myer Family Company, and the Jack Brockhoff Foundation. Fundraising (cont.) Do it right Scope had a 1 in 3 success rate for Trusts and Foundations submissions. 50 Fundraising Scope Annual Report 2010-11 Where your donation goes All donations help us to achieve our mission of supporting people with a disability to achieve their potential in welcoming and inclusive communities. Some programs and services that have been supported by donations in 2010-11 include: > Community Inclusion Programs > Scope Education Team > Scope Young Ambassadors Program > Corporate and Community Education > Therapy and Psychology Services > GoKids > Early Childhood Intervention Services > Scope Equipment Fund > Respite > Research and Innovation > Employment Futures > Capital Projects, including the maintenance, redevelopment and purchase of: > respite and supported accommodation facilities, > communication equipment and software, > transport for people we support, and > supported employment facilities. The year ahead We will continue to engage with the community and corporate organisations to ensure that Scope meets the growing demand for services and facilities for people with a disability. Scope will work towards expanding our donor base to engage a younger demographic. This will ensure the sustainability of our fundraising and broaden the awareness of Scope throughout the community. Scope See Me September will be an inaugural month-long campaign in 2011-12. This event will be an opportunity to raise much needed funds while engaging with a new audience of potential donors. Scope See Me September will also provide an opportunity to further develop relationships with current and new corporate partners. Scope will continue to support the capital campaigns of the Scope Shannon Park Centre and the relocation of Bayswater respite facility. These projects are expected to be completed in 2011-12. Do it better $1.2 million raised through our raffles. This Page: Left: The Scope @ Shannon Park Appeal Committee at the Appeal Launch. Opposite page: Far left: Paul, Karen and Helen Struc, the face of Scope’s Tax Appeal. Left: Joshua, fitted with a Hart Walker thanks to Scope’s GoKids Program. Fundraising 52 Scope Annual Report 2010-11 Directors’ Report and Financials The Directors present their report, together with the financial report for Scope (Vic) Ltd. (“Scope”) for the year ended 30th June 2011 and the auditor’s report thereon. Principal Activities The principal activities of Scope during the course of the financial year were the provision of services to people with physical and multiple disabilities. There were no significant changes in the nature of the activities of Scope during the year. Review and result of operations Scope had a deficit from operating activities for the year of $3.047 million (2010: $2.271 million deficit). This was offset by a net gain on sale of property, plant and equipment of $3.299 million and net finance income of $1.399 million, resulting in an overall surplus for the year of $1.651 million (2010: surplus $374,000). The total operating revenue of Scope was $75.748 million, an increase of $6.441 million on 2009/2010. The increase in revenue was due mainly to increased funding from the Victorian State Government during the year. State of affairs In the opinion of the Directors, there were no significant changes in the state of affairs of Scope that occurred during the financial year under review, not otherwise disclosed in this report or the financial statements. Likely developments Scope will continue to provide services to people with disabilities but is dependent upon the Victorian and Federal Governments to continue the funding of these operations. Objectives Scope’s objectives, short and longer term, are guided by our organisational mission which is to support people with disabilities to achieve their potential in welcoming and inclusive communities. Specific objectives are identified and acted upon through Scope’s business planning framework. Longer term strategic objectives are articulated though our Strategic Plan for 2009-2012 which identifies five overarching strategic directions (objectives), as follows: 1. People choose Scope. 2. Communities include people with a disability. 3. We perform to a high standard. 4. Scope’s voice inspires action. 5. We are sustainable. Strategies to achieve these objectives are outlined in the body of the Strategic Plan and operational actions are documented within departmental business plans. For the past year our focus has been on sector advocacy, analysis in respect of service funding, a new CRM system implementation, improved OH&S, improved financial performance and the development of multi-year business plans for key service areas. This work will continue in the year ahead. In addition, Scope will be seeking to adapt its business plans to the changing disability sector environment including the possibility of strategic alliances with other disability groups. Progress against our Strategic Plan is reported quarterly including a range of key performance indicators. These indicators broadly relate to client outcomes / satisfaction, financial results, fundraising and workforce issues such as OH&S measures, turnover and absenteeism. Dividends Scope’s constitution specifically prohibits the declaration or payment of dividends. Events subsequent to reporting date Other than those issues disclosed in these financial statements, there has not arisen in the interval between the end of the financial year and the date of this report any item, transaction or event of a material and unusual nature that are likely, in the opinion of the directors of Scope, to significantly affect the operations of Scope, the results of those operations, or the state of affairs of Scope, in future financial years. Directors’ Report and Financials Thank you Scope @ Shannon Park Appeal Committee Andrew Balaam Austin Paterson Barry Fagg Camillo D’Alessandro Frank Costa OAM Helene Bender OAM Mark Kennedy Ross Illingworth Major Gifts Alasdair Norton Ann McGeary Barry Fagg Bayside City Council Costa Family Foundation Dame Elisabeth Murdoch David Keenan Declan Ryan Doug Williams Greg Shalit & Ms Miriam Faine Greyhound Racing Victoria Guyon Wilson Gweneth Gray Herbert Fagg Ingrid Binental International Power Hazelwood Jim Schembri Leura Park Estate Margaret Ross Michael & Janet Kiernan St Albans Bingo The Melbourne Greyhound Racing Association Vera Bowen William Bowness Trusts and Foundations Ansvar Insurance Limited ANZ Trustees Limited Australian Communication Exchange AXA Australia Bell Charitable Fund Danks Trust Equity Trustees Limited Geelong Community Foundation Give Where You Live - Geelong Grosvenor Foundation Jack Hogan Family Foundation Jack & Robert Smorgon Families Foundation The Walter & Eliza Hall Trust Joe White Bequest Lord Mayor’s Charitable Fund OSK Trustees Berhad Pierce Armstrong Foundation Pty Ltd Portland House Foundation RM Ansett Trust State Trustees Telematics Course Development Fund The Ian Potter Foundation The Jack Brockhoff Foundation The Ruth Fagg Foundation The Trust Company as Trustee for Fred P Archer Trust The Shane Warne Foundation Tolhurst Druce & Emmerson William Angliss (Vic) Charitable Fund Estates Baldy, Lindsay James Beattie, Marjorie Lawrence Bett, LW & LI Bevan, Edgar Thomas Blunt, Maude Fanny Cook, Edward Drummond, James Munro Edith, J Beggs Edwards, Charles K and K & M Foulkes, Grace & Herbert Franke, Edwin Erich Fraser, Nancy Hamilton Grant Hemingway, John Cuthbertson Higgins, Albert Hemingway, John Alan Horton, NJ & Grace Hudson, Dorothy Millicent Hyde, Ada Elizabeth John Nicol Charitable Trust Major, RC & CE Meakin, John Charitable Trust McNee, Hilda Emily McPherson, Malcolm Mearns, James Francis Murdoch, Alexander Evett Laurence, Geoffrey Dowes Radin, Phyllis Jean Rimmington, Bertha Lucy E Sach, Clarence & Edith Sharp, Alice Martha (Vic) Shipperlee, William Arthur Tilson, Violet Alice Tregoning, Laura May Turner, Phyllis Nerelle Winstanley, Elizabeth Forever Friends Club The Forever Friends Club recognises the generosity of people for including a gift to Scope in their Will. Members of the Forever Friends Club are given the opportunity to visit Scope’s sites and attend special informal functions. Thank you Corporate Supporters 3AW Advantage Salary Packaging ANZ Corporate Banking Apple Telemarketing Arnott’s Biscuits Australian Toy Association Baker Smith Management Box Stallion Wines Brocka Bushrangers Carlisle Homes Channel 7 City Of Melbourne City Of Whittlesea Coles Computershare Eastern Honda EJ Whitten Foundation Essendon Football Club Exxon Mobile Gallagher Bassett Gold FM Golf Select Grant Thornton Health Super Pty Ltd Henley Properties Group Holloway Diamonds Independent Outdoor Media Interactive JB Were LeasePlan Lions Clubs of Australia Lunar Drive in Lunchbox Theatrical Productions Magic 1278 Perfect Events Porter Davis Homes Present Company Included Randstad Reece Plumbing Centres Rotary Clubs of Australia Table Of Plenty Muesli Underworks Unlimited Water Variety Club Victory Blinds Western Bulldogs Westfield Wightons Lawyers Pty Ltd Yarra Yarra Golf Club Legal Services We thank Freehills for their ongoing probono support. Government Scope has a long history of partnerships with the State and Federal Governments to provide innovative services for people with a disability. We also work closely with schools, Local Government and other service providers, whose continuing support is appreciated. We take this opportunity to thank all our Government supporters, particularly the Department of Human Services, the Department of Education and Early Childhood Development, the Federal Department of Families, Housing, Community Services and Indigenous Affairs, and Department of Education, Employment and Workplace Relations. Volunteers We would like to thank the many hundreds of volunteers who assist Scope to support people with a disability and their families. We would also like to thanks the volunteers that have supported our events. Creative Agencies and Talent Our special thanks to Leo Burnett advertising agency for their long-term pro bono creative services to Scope. Auxiliaries and Centre Associations We would like to thank Scope centre associations, auxiliaries, mothers’ clubs and other committees for their outstanding, ongoing contributions. Members of Board Advisory Committees Daniel Evans David Lloyd Jones Liliana Sanelli Philip Oswald Robert Daly Research Partners and Supporters Australian Disability and Development Consortium Australian Volunteers International Barbara Haynes Caitlin Mackay –Nazareth College CBM-Nossal Centre for Development Disability Health Victoria Christian Astourian – Scope Human Research Ethics Committee City of Whittlesea Department of Human Services (NECAS project) Dr Damian Blake – Deakin University Dr Erin Wilson – Deakin University Dr Jane McGillivray – Deakin University Helen Larkin – Deakin University Ian Upjohn – Scope Human Research Ethics Committee Kordula Dunscombe – Scope Human Research Ethics Committee Lou Di Lorenzo – Scope Human Research Ethics Committee Office of the Senior Practitioner Philomena Horsley – Scope Human Research Ethics Committee Prof Ann Taket – Deakin University Thank you Prof Christine Bigby – La Trobe University Prof Joe Graffam – Deakin University Prof Karen Dodd – La Trobe University Prof Teresa Iacono - La Trobe University Rodney Joffe – Scope Human Research Ethics Committee Sam Hay – Scope Human Research Ethics Committee Westfield Plenty Valley Whittlesea Disability Network Scope Community Group Prof Paul Ramcharan -RMIT Dr Christine Imms - La Trobe University Community Development Partners Able Australia Access workers – DHS Community Building Team AFL Victoria AGOSCI Aida Care Amaroo Neighbourhood House Ambient Orchestra Angela Barker – Consultant Aphasia Association Aqua Link (Whitehorse Leisure Centre) Aquatics and Recreation Victoria Arts Access Autism Victoria Avalon Centre Balla Balla Community Centre Banyule AAA Officer Barwon South-West RCS Bass Coast Shire Rural Access Baw Baw Community Housing Group Baw Baw Shire Council Bayside Council Bendigo Bank Bethlehem Hospital Better Hearing Betty Day Community Centre Blairlogie Boccia Victoria Box Hill Institute of TAFE Braybrook Community Centre Brimbank Metro Access Brimbank Volunteer Coordinator Bunnings Buroondarah Metro Access Casey Council Casey-Cardenia Library Corporation Catholic Education Commission of Victoria. Catholic Education Office Melbourne CDDHV Central Bayside Community Health Services Communication Rights Australia Chamber Made Opera Chelsea Community Renewal Chelsea Mens Shed City of Greater Dandenong City of Whitehorse Coburg Leisure Centre Community Development DHS Melbourne Country Fire Authority Cranbourne Community Centre Croydon Football Soccer Darebin Metro Access Officer Deakin University Delahey Community Centre Department of Primary Industry Department of Planning and Comm Department of Human Services DHS Gippsland Disability and Diversity Disabled Motorists Association Duke of Edinburgh Awards EACH East Coast Kayaking East Hume RCS – Ovens and King Community Health Service Eastern RCS – Yooralla Eastern Recreation and Leisure Services. Easy Fish Inc Eilis Hughes and Metro and Rural Family Life FIDA Five Star Project - Sale Football Federation Victoria Footscray City Gymnastics Club Gippsland Accommodation Options Network Gippsland Health Promotion Task Group Gippsland RCS Gippsport Access All Abilities Glen Eira Council Glen Park Community Centre Grampians RCS – Pinarc Support Services Greater Dandenong Gymnastics Victoria Hallam Community Centre Hampton Community Centre Hank Wylie – Consultant Healthy & Active Communities Leadership Group Heart Foundation Homesglen TAFE Hume City Council Inclusion Melbourne Information Communication Technology Group Inner South Communication Service Inner South RCS – Central Bayside Community Health Service Inner South Regional Communication Service Interact Australia Jewishcare Keilor Basketball Stadium Kingston Access & Equity Committee Kington Council Knox City Council Knox Leisure Works Konnections Kuimuir Community House Thank you (cont.) Thank you La Trobe City Council Leisure Linkup Maidstone Community Centre Maribyrnong AAA Officer Maribyrnong Metro Access Mecwa Care Melbourne AAA Officer (YMCA) Melbourne Mobility Centre Meredith Prain – Able Australia Merri Community Centre METEC Driver Training Migrant Resource Centre, St Albans Milparinka Disability Services Mirboo North Arts Council Moe Supported Accomodation Action Group Moira Monash Aquatics and Recreation Centre Monash Council Moongala Women’s Community Centre Moreland City Council MS Australia Narre Community Learning Centre Nazareth College New South Wales Council of Intellectual Disabilities Nothcote Disability Services Northern Support Services Northland Youth Centre North/West RCS – ISIS Primary Care and Nillumbik Community Health Service Oakleigh Centre Options Outlook Paralympics Victoria Parkdale Secondary College Past Peninsular South East RCS Peninsula South East Regional Communication Service Peter Heazlewood – Department of Justice Port Phillip Council Prahran Market Prahran Mission Rawcus RecWest YMCA - West Footscray Red Cross Robinson Reserve Neighbourhood House Rural Access Workers – Loddon Mallee Spectrum Resource Centre SEDA - Cricket Victoria South Coast Access Alliance South Gippsland Shire Rural Access Southern Loddon Mallee RCS – Bendigo Health Group Special Olympics Victoria Spectrum Migrant Resource Centre Speech Pathology Australia Sport Link St Albans Cricket Club St Mary’s House of Welcome St Mary’s Primary School Stonnington Council Sunshine Leisure Centre Sussex Neighbourhood House TADVIC Uniting Care Community Options VALID VCOSS VicNet Vic Sport Vicnet State Library Victorian Curriculum Assessment Authority Victorian Electoral Commission Victorian Equal Opportunity and Human Rights Commission Victorian Writers Centre Vision Australia Library Wallara Warragul Community House West Hume RCS – Ovens and King Community Health Service West Loddon Mallee RCS – Sunraysia Community Health Service Western Bulldogs Fresh Program Wheelchair Sports Whitehorse Football Club Whittlesea City Council Windermere Women’s Health Information Centre Woorinyan Community Services Yarra Ranges Art Access Yarra Valley Access All Abilities Yarrabah Specialist School Yatching Victoria YMCA Yooralla Credits Text – Scope Marketing and Communications Team Design and Printing – Paoli Smith Photography – Paoli Smith Thank you Acronyms AGM Annual General Meeting ACC Augmentative and Alternative Communication B Comm Bachelor of Commerce BA Bachelor of Arts BAS Building Advisory Service CEO Chief Executive Officer DHS Department of Human Services ECIS Early Childhood Intervention Services ELP Essential Leaders Program EPP Employment Pathways Program ICT Information and Communication Technology ISAAC International Society of Augmentative and Alternative Communication ISP Individual Support Package IT Information Technology MCSP Member of the Chartered Society of Physiotherapy MOSS Measurement of Outcomes in Services and Supports NDIS National Disability Insurance Scheme NECAS Non Electronic Communication Scheme OH&S Occupational Health and Safety PC Personal Computer PLP Potential Leaders Program SBE Scope Business Enterprise SWEP State Wide Equipment Program SYA Scope Young Ambassadors VCAL Victorian Certificate of Applied Learning Index About Scope 1 Acronyms Inside back cover Board in Profile 30 CEO Report 4 Communities include people with a disability 16 Corporate Governance Statement 32 Directors Declaration 85 Director’s Report and Financials 52 Financial Report 6 Fundraising 48 Independent Auditor’s Report 86 Notes to the financial statement 58 Organisational chart 28 People choose Scope 10 President’s Report 5 Reporting against our plan 8 Scope’s History 2 Scope’s Services 3 Scope’s voice inspires action 36 Statement of cash flows 57 Statement of comprehensive income 54 Statement of financial position 55 Statement in changes of equity 56 Support Scope 92 Thank you 88 We are sustainable 42 We perform to a high standard 22 Back cover Top: Kate Prendergast and Tamati Poingdestre from Scope ICON in Bendigo campaigning for the NDIS. Bottom left: Miguel ‘hanging’ out at the Scope Grampians Region holiday program. Bottom right: Sharon Humberstone enjoying the sea breeze with Scope Regent Street Respite.